Shipping, Terms and Conditions
FREE SHIPPING IN THE UNITED STATES FOR ORDERS OVER $100!
Your order will be begin processing within 24 hours of when it was received. Products such as puzzles ship within 24 hours and may arrive 2-3 days later. Open edition prints ship within a week from the date the order was placed. Limited edition prints may take approximately four weeks to produce and another week or so to be delivered. Please be patient and know you are purchasing a work of art that must meet Tom’s high standards.
Shipping for sizes 24×36 inches and smaller will ship by United States Postal Service (USPS) and typically take 5-7 days to reach the destination.
Shipping for sizes 30×45 inches and larger will ship United Parcel Service (UPS). Depending on the size, may typically take up to 10 days to reach the destination.
International shipping is offered through DHL Global. It can take approximately one month to reach the destination and may be expensive. Many countries also add import tariffs that must be paid by the client at the time of receiving the piece. Please contact us for information on shipping charges for orders outside of North America.
We personally deliver orders within Utah and surrounding areas such as south eastern Idaho, western Wyoming, and Nevada.
- Once you receive your print please inspect the outside of the package for any damage. If any is found on the box please photograph it for our reference in case the print is also damaged.
- Open the box carefully making sure not to cut through the cardboard to prevent any damage to the print.
- Handle the art carefully without dropping it. Aluminum prints bend easily and Acrylics may break or cracked if dropped.
- Inspect the art for any defects or damage that may have occurred during shipping. If any damage is found please photograph it for our reference and keep the original packaging to return the print.
- If the art arrives damaged or does not meet your satisfaction please contact us within seven (7) business days and we will arrange for a replacement to be sent. Our phone number is 801-680-2369 or you can contact us via this form.